Refund & Return Policy
At {BAGZELLA} your satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to help!
Returns
You have [7] days from the date of delivery to return an item.
To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In the original packaging
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Accompanied by a receipt or proof of purchase
To start a return, please contact us at [bagzellapak@gmail.com]. We’ll provide instructions on how and where to send your package. Items sent back without requesting a return first will not be accepted.
Non-Returnable Items
Certain types of items cannot be returned, including:
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Custom or personalized products
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Digital downloads or gift cards
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Sale or clearance items (if marked as final sale)
If you have questions about your specific item, contact us at [bagzellapak@gmail.com].
Refunds
Once we receive and inspect your return, we’ll notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at [bagzellapak@gmail.com].
Shipping Costs
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Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
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Original shipping charges are non-refundable.